EP04 - Managing External Relations in an Emergency
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Competency:
Demonstrates the ability to identify a network of relevant contacts and to build and maintain constructive relations, seeking to further UNHCR and/or operational objectives in innovative and creative ways which are also sensitive to the political and social environment
Course Content:
This course is divided into six chapters.
Chapter 1: Introduction to External Relations, explains
- Trends in emergency management that emphasise the need to maintain formal and informal networks and to strengthen interagency relationships
- How trust underlies successful relationship building in all areas
- Building and maintaining formal and informal networks
- Sharing information with your network, preparing oral briefing and creating briefing packages.
Chapter 2: Promoting Positive Relationships, focuses on skills and tools that promote positive relationships. These include
Chapter 3: Relationships with Governments, UN Agencies and Other Key Counterparts
describes
- The role of external relations in refugee emergencies with regard to governments, UN agencies and other key counterparts
- The importance of co-ordination mechanisms for complex emergencies.
Chapter 4:
Media Relations, discusses
- Media relations and ground rules
- Presentation and media skills-presenting yourself and handling an interview
Chapter 5: Funding and Donor Relations, focuses on
- Funding and donor relations
- Providing information for funding and donor agencies
Chapter 6: Developing
strategies for External Relations, focuses on
- Tools and guidelines for developing practical relationship-building,
Strategies, specifically for:
- Promoting inter-agency relationships
- Developing relationships with the media
- Developing funding and donor relations strategies
