EP06 - Providing Emergency Support and
Advice
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Competency:
Shows the ability to build capacity and contribute towards the improvement
of emergency preparedness and response within UNHCR by providing support, advice
and training which are technically sound and realistic.
Course Content:
This course is divided into two units and eight chapters-each dealing with a
distinct theme.
Unit One provides an overview of the need for better emergency training,
support and advice, some of the options for meeting those needs, a system for
assessing what kinds of staff development options different people need and
suggestions for improved communication skills.
Chapter 1: Learning Options for Emergency Training, Support and
Advice presents an analysis of the wide range of training options for
building organisational capacity.
Chapter 2: Key Topics for Emergency Training, Support and Advice
presents opportunities and situations where you may need to provide
emergency training, support and advice.
Chapter 3: Assessing Learning Needs and Styles discusses the
importance, the methods and the process for assessing learning needs and
learners as well as various types of trainee competence and learning styles.
Chapter 4: Better Support and Advice Through Better Communication
is an introduction to basic and effective communication aids.
Unit Two discusses, in more depth, the
elements and requirements for three of the learning options and concludes with a
discussion of why and how to conduct training evaluations.
Chapter 5: Coaching presents the requirements for successful
coaching as well as ways that you can improve your own coaching knowledge,
abilities and skills.
Chapter 6: Effective Presentations presents the elements, and
techniques for making effective formal presentations to large and small
groups.
Chapter 7: Workshop Management describes the requirements for
effectively planning and managing training workshops.
Chapter 8: Training Evaluation describes the levels of evaluation
for emergency training, support and advice activities. It explores issues of
reliability, and efficiency and sets out a guideline of activities that must
be in place to successfully carry out different types of evaluations related
to training and coaching programs.
